Our Purpose and Vision

Our Purpose

At ServiceMaster, we are committed to delivering exceptional customer experiences and service that customers are proud to recommend, and to building the best place to work and invest. We strive to create a workplace where employees have an opportunity to perform, grow and contribute to our shared success. Strong brands and passionate people – these are the building blocks to providing excellent customer service in our businesses.

All of this rests on our foundation – our Code of Ethics and Business Conduct – that connects our rich heritage to a bright future and embeds an ethical culture and commitment to integrity and compliance.  We achieve this by:

  • Treating our customers, suppliers, employees and partners with respect and dignity.
  • Doing the right thing, all the time.
  • Being accountable to our customers.

Our commitment to service applies to our employees as well.  Working together in an open, honest environment where results matter creates the kind of winning culture that drives high performance, celebrates success, encourages innovation, and attracts and retains great talent.  Putting customers first, developing high-performing teams, and cultivating a positive work environment make “We Serve” more than a slogan; it has been a part of the ServiceMaster commitment for over 60 years.

Our Vision

Our business has undergone incredible transformation in the last few years.  Built on a foundation of great brands and employees with a passion for service, our vision is to be the leading provider of essential residential and commercial services through empowered people, world-class customer service and convenient mobile access.

We’re an 86 year-old company thinking more like a start up.  We’re challenging “the way things have always been done.”  We’re thinking differently about how we hire, develop and retain talented employees.  We’re opening the doors to innovation, to introduce new services to protect and maintain homes and business.  We’re finding better ways to provide outstanding service and customer communication – where, when and how customers want it delivered.  And as we do, we’ll create a better experience for customers and employees and more value for our shareholders.