Accessibility Standards

SERVICEMASTER ACCESSIBILITY POLICY

The purpose of this Policy is to provide every employee with the guidelines and training in accordance with the requirements of Ontario Regulation about how to interact and communicate with people who have various types of disability. These include people who use assistive devices or use the assistance of either service animals or a support person, the use of support equipment or devices on our premises to provide the proper aid to a person with a disability who is having difficulty accessing goods or services that we provide.

Our Commitment
At ServiceMaster of Canada, we maintain a strong commitment to provide a safe workplace and to establish programs promoting high standards of customer service.

Our Compliance
This Policy applies to every employee who deals with customers or other members of the public on behalf of the Company in Ontario, whether the person is a full-time, part-time, or contract employee.

Our Guidelines in Communicating with Customers Who Have Disabilities
ServiceMaster provides a list of general tips to help employees interact and communicate with customers who have vision or hearing loss, who are deaf, blind or have physical or mental health disabilities, who have intellectual, developmental or learning disabilities and customers who have speech or language impairments.

Tell us what you think
ServiceMaster welcomes your questions and comments about accessibility. Please send an e-mail to awinterburn@smclean.com to provide us with your feedback. Any issues or concerns will be addressed directly by return email.

Contacting ServiceMaster

If you have any questions about our Accessibility Policy or would like to request a copy of our policy, you can fill out the form here, or contact:

ServiceMaster of Canada Limited
5462 Timberlea Boulevard
Mississauga, Ontario
L4W 2T7

Phone: (905) 670-0000 / (800) 263-5928

Fax: (905) 670-0077