PART TWO
What Is Our Role?: MOLD REMOVAL
In the midst
of all the hype and hysteria about mold removal, ServiceMaster
is committed to maintaining a reasonable, prudent and responsible
position.
Communication
The most important part of the mold remediation and removal process
is communication - with both the homeowner and the insurance adjuster
or representative. We have a professional duty to report our observations
to the homeowner and the insurance company and to protect our
employees from unsafe or unnecessary exposure to contaminants.
However, we want to do so in a way that does not alarm or scare
the homeowner, or create additional or unnecessary liability or
cost for the insurance company.
Training
ServiceMaster has provided mold removal and remediation training
for its franchise owners. The intensive mold removal training
program begins by examining how mold grows, how it spreads and
its life cycle. By understanding the process of contamination,
participants learn the critical importance of proper containment,
mold removal and safety procedures. The course also reviews the
current and evolving mold remediation standards and explains the
role of environmental professionals, such as indoor air quality
specialists and industrial hygienists, in the mold remediation
process.
Procedures
When the extent of contamination is isolated and/or less than
10 square feet, an experienced mold removal company may be equipped
to handle the removal job without the participation of an environmental
professional. ServiceMaster will contain the area, notify the
property owner and insurance company, and proceed with emergency
mitigation services. When the affected area is widespread and/or
greater than 10 square feet, the determination of a specific course
of action (remediation plan or protocol) should be made by a competent
environmental professional. ServiceMaster will contain the area
and immediately provide the insurance company with a detailed
report of our findings. The insurance company will make all subsequent
decisions regarding the handling of the claim. ServiceMaster will
not begin any mold removal services until directed to do so by
the insurance company.
Conclusion
Just how far reaching the effects of mold may be are yet undetermined.
What is clear is that living or working in a moldy home or building
is ill advised. The most obvious response is to address water
intrusion issues promptly and thoroughly, before mold has a chance
to grow. When mold is present, only an adequately trained and
experienced mold removal company should perform remediation, with
the involvement of a qualified environmental professional and
always with the understanding and authorization of the insurance
company.
